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Terms and Conditions That Protect Your Play

When you open an account with idcash8, you're entering an agreement that governs how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and how…

Clear deposit and withdrawal rulesAccount security and data handlingYour rights as an account holder
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idcash8 Terms and Conditions That Protect Your Play
REACH OUR TEAM

How to Contact Us About Terms

When you have questions about how our Terms and Conditions apply to your account—whether it's about deposit rules, withdrawal verification, or your data rights—our support team is available to clarify. We respond through multiple channels so you can reach us the way that suits you. Your account security and peace of mind are our priority.

Team online

Live Chat Support

Open the chat icon in the bottom-right of your account dashboard. Our team answers weekdays 09:00–22:00 WIB and weekends 10:00–21:00 WIB. Game-specific questions and account issues are handled in real time.

Email Contact

Send detailed questions about terms, data requests or disputes to [email protected]. We respond within 24 hours on weekdays. This is the best path for formal requests or complaints.

Account Help Centre

Log into your account, then browse our Help section under Settings. Common term questions—about deposits, withdrawals and account rules—are answered with step-by-step guides and links to relevant policy clauses.

SECURITY AND TRANSPARENCY

How We Keep Your Account Safe and Fair

Your trust depends on how we handle your data, verify your identity and protect your account. When you deposit via DANA, OVO, GoPay or QRIS, we encrypt the transaction end-to-end.

Data Encryption

All deposits and withdrawals use 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are encrypted between your device and our payment gateway so only you and idcash8 can see the details.

Account Verification

When you sign up, we confirm your identity using your national ID number and a registered mobile phone. Withdrawals require a second verification step to prevent unauthorized payouts from your account.

Data Retention

We keep your account information, transaction history and login logs for seven years after account closure. This is required by local law and helps us investigate disputes and prevent fraud on the platform.

Cookie and Tracking Policies

We use session cookies to keep you logged in and analytics cookies to understand how you use the platform. You can control cookie settings in your browser; blocking cookies may limit some features but won't affect your account security.

Request Your Data

Under local data-protection law, you can request a copy of all personal information we hold about you. Email [email protected] with 'Data Request' in the subject line and we'll send it within 14 days.

Update Account Information

Log into your account and go to Settings > Profile to update your email, phone number, linked payment method or address. Changes are applied immediately; no withdrawal or game rules are affected by profile updates.

Frequently Asked Questions About Our Terms

You agree to provide true information during signup, to keep your password confidential, and to follow our game rules. You confirm that you meet the eligibility requirements where local law permits, and that you understand game outcomes are determined by random algorithms. You also agree to our data-collection and dispute-resolution practices outlined in these terms.

Yes. Log into your account, go to Settings > Profile, and update your email, phone number, or linked payment method. Your registered name (used for withdrawals) can only be changed by contacting our support team with a copy of your national ID for security reasons.

After you request a withdrawal, we verify your identity and confirm that the amount matches your account balance. Verification takes up to four hours during business days. Once approved, DANA, OVO, GoPay and QRIS withdrawals usually arrive within one minute. Bank transfers may take one to two business days.

Contact our support team immediately with your account number and a description of the dispute. We review your game logs and transaction records. Most disputes are resolved within five business days. If we find an error, we'll correct your account balance; if the log confirms the result, we'll explain the outcome in detail.

No. We never sell your name, email, phone number or payment details to third parties. We share data only with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and with our payment gateway for fraud detection. We may disclose data if required by law.

Yes. Go to Settings > Account Options and select 'Close Account'. Your balance will be paid out via your registered payment method within five business days. Once closed, you can reopen an account with the same email after 30 days, but your previous account data remains archived for seven years as required by law.

Our Terms apply equally whether you're on desktop or mobile via our app or browser. Players in Surabaya, Bandung and across Indonesia use the same deposit methods (DANA, OVO, GoPay, QRIS) and follow the same game and withdrawal rules. Mobile access is available 24/7; live tables and sportsbook features work on both platforms.

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